Our primary goal is to meet and/or surpass your expectations in every interaction. Comments and feedback from you regarding how well your expectations are being met are welcomed and appreciated.
While we take utmost care to ensure that we provide our services efficiently, courteously and to a high standard, we understand that complaints may occur. A complaint, however it is made, will be investigated, resolved, and used as a means to improve our standards of service.
The Grenada Bureau of Standards expects the highest possible standards of integrity and conduct in all matters. True partnership with our clients is our mantra, supported by the following:
We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.
We embrace your complaints as opportunities to improve. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.
We provide honest responses, and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.
We treat all information received from you as proprietary and for the purpose of benefiting our relationship.
The portal is not intended to cover:
Financial claims and Complaints about the performance of specific employees (contact our Administrative Department in this regards at 440-5886 / 6783)
STANDARDS MEAN QUALITY
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